Protecting your privacy is our top priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Learning Management System platform.
It also outlines your rights as a user: you have the ability to access, update, or delete your personal data at any time.
We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. We encourage you to review it regularly to stay informed about how we protect and manage your information.
Security measures
Security measures are implemented to protect data, and the policy is regularly updated to remain compliant with relevant regulations such as GDPR.
Some of the key security measures we follow are
1. Encryption Methods
- Protecting user data and course content: All sensitive information, including personal data, payment details, and course materials, is encrypted both at rest and in transit using industry-standard protocols like AES-256 and TLS. This guarantees that your data remains confidential and secure from unauthorized access.
- Secure communication: Whether you’re accessing courses, submitting assignments, or interacting with peers and instructors, all data exchanges are encrypted to prevent interception or tampering.
2. Access controls
- Role-based access: Different user roles—students, instructors, administrators—have carefully defined permissions, ensuring each user accesses only the features and data relevant to their role.
- Multi-Factor Authentication (MFA): To add an extra layer of security, users can enable MFA, requiring additional verification beyond just a password to log in.
- Granular permissions: Instructors can control who views or edits course content, assignments, and grades, maintaining academic integrity and privacy.
- Audit logs: All login attempts, content changes, and administrative actions are logged, providing transparency and enabling quick detection of any suspicious activity.
3. Regular security audits
- Continuous monitoring and testing: Our platform undergoes regular vulnerability assessments and penetration testing to identify and fix potential security gaps before they can be exploited.
- Compliance checks: We routinely review our security policies to ensure compliance with global data protection regulations such as GDPR, safeguarding learners’ privacy rights.
4. Incident response procedures
- Proactive incident management: We maintain a detailed incident response plan to quickly detect, contain, and resolve any security issues.
- Real-time alerts: Our system monitors for unusual activities and triggers alerts for immediate investigation.
- User communication: In the unlikely event of a data breach, affected users are promptly informed with clear guidance on protective steps.
- Continuous improvement: Post incident reviews help us refine our security measures and prevent future occurrences.
User’s Rights
Some of the key user’s rights while using our LMS platform include the following
- Right to be informed: Users have the right to clear, transparent information about how their data is collected, used, stored, and shared. This includes knowing the purpose of data processing and any third parties involved.
- Right to access: Users can request and obtain a copy of all personal data held about them by the LMS. This access should be provided free of charge and within a reasonable timeframe, typically within one month.
- Right to rectification: Users have the right to correct or update inaccurate or incomplete personal information held by the LMS. This can usually be done directly through their profile or by contacting the system administrator.
- Right to restrict processing: Users can ask the LMS to limit the use of their data in certain situations, such as while a data accuracy dispute is being resolved.
- Right to data portability: Users may request their personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another service provider if desired.
- Right to object: Users can object to their data being processed for specific purposes, such as direct marketing, research, or analytics. The LMS must provide a way for users to exercise this right and must explain why data is being collected and how it will be used.
- Right to withdraw consent: If data processing is based on user consent, users can withdraw that consent at any time, and our LMS will stop processing data for those purposes.
- Right to notification: Users must be promptly informed if their data is involved in a breach that poses a risk to their rights and freedoms.
- Right to manage communication preferences: Users can choose whether to receive marketing emails, notifications, or other communications, and can update these preferences at any time.
- Right to review and accept policies: Users must be able to review privacy and site policies, and their acceptance or rejection of these policies must be recorded and tracked by the LMS
Information We collect
We may collect and process the following types of information:
- Personal identification information: Name, email address, phone number, and other identifiers.
- Account information: Username, password, and profile details.
- Course-related data: Enrollment details, progress, assignments, grades, and feedback.
- Usage data: Pages visited, time spent, IP address, browser type, and device information.
- Communication data: Messages, support requests, and feedback submitted through the platform.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account.
- To deliver educational content and track your progress.
- To communicate with you regarding courses, updates, and support.
- To improve our website, services, and user experience.
- To comply with legal obligations and enforce our terms.
Sharing Your Information
We may share your information in the following situations:
- With instructors and administrators: To manage courses and monitor progress.
- With service providers: For hosting, analytics, and technical support.
- For legal requirements: When required by law or to protect our rights.
- During Business transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to:
- Remember your preferences and login status.
- Analyze website usage and performance.
- Enhance security and prevent fraud.
You can manage your cookie preferences through your browser settings.
Third-Party Cookies
Our LMS may use third-party services, such as analytics and advertising providers, that place cookies on your device to support their services. These third parties are responsible for their own cookies and privacy practices.
Managing and Disabling Cookies
You can control or disable cookies through your browser settings. Most browsers allow you to:
- View the cookies stored on your device.
- Delete existing cookies.
- Block or allow cookies from specific websites.
- Set preferences for third-party cookies.
Please note that disabling essential cookies may affect your ability to use certain LMS features.
What Data Is Processed When You Use AiXQP?
When you use our learning management system, we collect and process various types of data to provide you with a personalized, secure, and effective learning experience. This data helps us understand your progress, improve our services, and ensure the platform works smoothly.
1. Personal Identification Data
Includes your name, email address, username, and contact details that you provide when you register or update your profile. This information is used to authenticate your identity and facilitate important communications.
2. Learning Activity Data
We track your interactions with courses and learning materials, such as:
- Courses enrolled in and completed
- Time spent on each module or lesson
- Quiz and assessment scores
- Assignment submissions and feedback
- Progress through learning paths
This data allows us to monitor your learning progress and provide personalized feedback and recommendations.
- System and Access Data:
- IP Address: Used for security, auditing, and sometimes exam proctoring.
- Device information: Type of device, operating system, and browser details may be logged.
- Login/logout times: Timestamps for platform access and exit.
- GPS Location: Our LMS platform does not natively track GPS coordinates, but some integrations may use GPS for features like geofencing.
4. Performance and Proficiency Data
Assessments and activity results are analyzed to identify strengths and areas for improvement helpings educators tailor support resources to your needs.
5. Engagement Data We collect information on how you engage with the LMS, including login frequency, pages visited, and participation in discussions or forums. This helps us improve the platform’s usability and your overall experience
6. Device and Technical Data
Technical details such as IP address, browser type, device type, and operating system are collected to troubleshoot issues and optimize performance.
Data Security
We implement a range of appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or misuse.
These measures include, but are not limited to, encryption of data during transmission and at rest, secure user authentication protocols, regular security audits, and strict access controls to ensure that only authorized personnel can access your information.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage users to also take precautions, such as using strong passwords and logging out after each session.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, such as providing access to learning materials, supporting your educational progress, and complying with legal or contractual obligations.
In some cases, we may be required by law or regulation to retain certain information for a longer period, such as for tax, accounting, or compliance purposes.
Once your personal data is no longer needed for these purposes, we will securely delete or anonymize it to prevent unauthorized access or use. If you request the deletion of your account or personal data, we will process your request in accordance with applicable laws and our internal data retention procedures, ensuring that any residual data is handled appropriately and securely.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or improvements to our services. When material changes, are made we will post the updated policy on this page along with a revised effective date to ensure transparency.
We encourage you to review this page regularly to stay informed about how we protect your personal information. If significant changes affect how we collect, use, or share your data, we may also notify you directly via email or through the LMS platform before the changes take effect.
Your continued use of the LMS after the updated privacy policy is posted constitutes your acceptance of those changes. If you do not agree with any updates, you should discontinue using the service and contact us for further assistance.